Read Our Terms & Conditions
1. These Terms and Conditions form the basis of a legally binding contract between you (the “Hirer”) and Tiny Travellers (the “Owner”) and apply to your hire of equipment from us. Owner and Hirer are thus collectively referred to as “Parties.” “Equipment” or “Item(s)” refers to any and all items supplied by Tiny Travellers and hired by you subject to these Terms and Conditions. “Hire Period” means the first day of the Hire Period and ends at the time the equipment is returned in a working, undamaged condition on the final day of the Hire Period. Please ensure you read and understand these Terms prior to placing your order. Placing an order signifies your consent to these Terms and Conditions, and you agree to be legally bound by them, as well as any additional terms, conditions, rules, or instructions outlined in electronic communications between you and Tiny Travellers. All equipment is and will remain the property of the Tiny Travellers.
2. Commencement of Hire
2.1 Hire Start Date is the first day it was booked for and concludes on the last day of collection as per booking.
3. Price and Payment
3.1 The Hirer agrees to pay Charges for delivery and any additional charges for hire extension as agreed. Any and all costs associated with the loss, damage, theft, or repair of the stated equipment on rental to the Hirer.
3.2 Late returns will charge at the full-day rate until the equipment has been returned.
3.3 In the event of non-return, you will be responsible for all costs associated with locating and recovering the equipment or, if unsuccessful, the cost of replacing the equipment at the current recommended retail price.
4. Confirmation of Order
4.1 Upon receiving the order, we will confirm the booking via email. The Hirer should thoroughly review this confirmation and report any errors, omissions, or queries to us within 24 hours of receipt. If no such notification is received, we will assume the details are correct and proceed with the delivery as agreed.
5. Hire Extensions
5.1 Subject to availability, the Hirer may extend the rental period. The charge for the extension is due either before the start of the hire period or on the date of the extension. If an extension is not possible, the Hirer agrees to return the equipment according to the original rental period. Extended hire periods will be charged at the standard daily rate.
6. Availability
6.1 Hire is subject to availability.
7. Delivery
7.1 Delivery cost is quoted per booking
7.2 Whilst every attempt is made to arrive in the allotted time, Tiny Travellers cannot be held in any way or form if the delivery is delayed due to circumstances beyond our control. This includes vehicle mechanical issues or traffic.
8. Collection / Return
8.1 The Hirer agrees to make available to hire equipment for collection at the delivery address or notify us in writing if collection is to take place at another location within a 5 to 5-mile radius. If collection is required further than 5 miles from the original delivery location, a separate charge will be made and agreed upon with the Hirer before collection will occur.
9. Cancellations
9.1 If Tiny Travellers are notified within 21 days of commencement of hire, a full refund will be issued. If Tiny Travellers are notified within 14 days of commencement of hire, a 50% refund will be issued. Any cancellations 13 days before the commencement of hire will result in no refund.
10. Strollers / Equipment
10.1 Tiny Travellers will provide all equipment in clean, good working order, and undamaged at the beginning of the Hire Term. A photographic reference will be taken on delivery/collection of the stroller/equipment.
10.2 Strollers/equipment are cleaned using manufacturer’s specifications before and after each rental takes place. Cleaning products that are child safe, eco-friendly.
11. Stroller / Equipment Check at Delivery
11.1 The Hirer is responsible for inspecting the delivered equipment to ensure it meets their satisfaction. Any missing items or damage that impairs use must be reported to us within 12 hours of receipt.
11.2 We will make every reasonable effort to replace missing items or repair damaged equipment. If replacement or repair is not possible, we will provide a refund for the remaining unused portion of the Hire Period. Any refunds will be processed within 7 calendar days from the date we confirm the Hirer is entitled to a refund. Refunds will be issued using the original payment method.
12. Equipment – Due Care
12.1 The Hirer is responsible for thoroughly reading the manufacturer’s instructions before using the equipment and for adhering to these instructions while using the equipment.
12.2 The Hirer must ensure the equipment is used safely and sensibly, only for its intended purpose, and in accordance with the manufacturer’s instructions.
12.3 The Hirer is fully responsible for the care and safekeeping of the equipment and must always keep it in their possession and under their control.
12.4 The Hirer is responsible for providing adequate supervision when necessary.
12.5 The Hirer must not use or store the equipment in a way that is likely to cause damage to it.
13. Damage
13.1 The equipment should be returned to the same condition as it was delivered at the start of the hire, except for normal wear and tear. The Hirer is not responsible for any pre-existing damage to the equipment that has already been identified. The equipment remains the responsibility of the Hirer until it is returned in full working order to the Owner’s premises.
13.2 If the equipment becomes faulty, stops working properly, is unsafe to use, or is damaged during the Hire Period, discontinue use immediately and report the issue to the Owner.
13.3 If damage occurs during the Hire Period, the Hirer is responsible and agrees to pay the cost of repairing or replacing any damaged parts, whichever is more economical. This includes costs for labor, materials, parts, VAT, and delivery charges to and from the repair establishment, as well as any administrative costs for processing legal claims and associated expenses to ensure the equipment is returned in full working order.
13.4 If the equipment is damaged beyond repair, the Hirer will pay the full replacement cost of the equipment at the current recommended retail price. The Hirer also agrees to pay for any reduction in the equipment’s value caused by the damage.
13.5 The Hirer is responsible for any damage incurred in transit due to incorrect or inadequate packaging by the Hirer.
14. Repair
14.1 Under no circumstance should the Hirer repair, attempt to repair, service, or replace any parts on the equipment unless authorized by the Owner.
15. Loss
15.1 The Hirer must immediately notify the Owner of any loss, destruction, or theft of the equipment and will pay the Owner the full replacement cost of the equipment at the current recommended retail price upon demand.
15.2 Hire fees will continue to be billed to the Hirer at the quoted daily rate until the Owner is fully reimbursed for the value of the goods as specified in this schedule.
16. Non-Return of Equipment
16.1 If the equipment is not returned, the Owner reserves the right to take any necessary actions, including involving law enforcement and initiating legal proceedings, to locate, recover, and regain possession of the equipment.
16.2 If the recovery of the equipment is not possible, the Hirer is responsible for and agrees to pay the cost of replacing the equipment at the current recommended retail price.
16.3 If the Hirer breaches the Terms of this Agreement by failing to return the hired equipment or pay the replacement cost. Payment of any lesser sum than the amount due shall not discharge the Hirer’s obligations under this agreement.
16.4 The Hirer may not sublease, loan, or lend the equipment to any person or party.
16.5 Neither this agreement nor any of the rights, interests, or obligations under this agreement may be assigned, in whole or in part, by any party, whether by operation of law or otherwise, without the prior written consent of the other parties.
17. Termination
17.1 This agreement will terminate on the date specified in the order confirmation.
17.2 The Owner has the right to terminate this contract immediately and repossess the equipment or any part of it if the Hirer is in breach of contract.
18. Indemnification and Liability
18.1 The wner accepts no liability for any loss, damage, injury, or death to any person arising in connection with the possession, operation, or use of the equipment by the Hirer or others, including any failure of the equipment.
18.2 Under no circumstances shall the Owner be liable for any consequential, exemplary, special, incidental, or punitive damages claimed by any party under the terms of this agreement or due to any breach of this agreement.
18.3 The Hirer indemnifies the Owner for any loss or damage to the equipment, including legal costs, resulting from any breach of this agreement by the Hirer.
18.4 The Hirer indemnifies, defends, and holds harmless the Owner from and against any claims, demands, losses, damages, punitive damages, costs, expenses, liabilities, causes of action, judgments, including, without limitation, interest, penalties, reasonable legal fees, and other costs and expenses incurred in connection with or in defense of all liabilities and obligations, or alleged or threatened liabilities and obligations, caused by, related to, attributable to, or arising out of the operation and use of the equipment by the Hirer, including any property damage or personal injury, except to the extent caused by the Owner’s gross negligence or willful misconduct.
19. Severability
19.1 If any provision of this agreement is found to be void, invalid, unenforceable, or illegal for any reason, that provision shall be null and void. The remaining provisions of this agreement will remain unaffected and shall continue to be valid and enforceable.
20. Entire Agreement
20.1 This agreement constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.
20.2 No modification, amendment, or waiver of any provision of this agreement shall be effective unless in writing and signed by the party against whom the change is to be asserted.
21. Amendments to Terms and Conditions
21.1 The Owner reserves the right to amend these terms and conditions at any time.
21.2 Amendments will be effective immediately upon notification on this website.
21.3 The Hirer’s continued use of the website will represent an agreement by the Hirer to be bound by the Terms and Conditions as amended.
22. Disclaimer
22.1 Whilst every precaution has been taken in the preparation of this document, the publisher assumes no responsibility for errors and omissions.
22.2 Neither is any liability assumed for damage resulting from the use of the information contained within this document.